Effective Date: 19/12/2025

At Dreoilin Jewellery Co, we specialize in handcrafted, bespoke, and commissioned jewelry. Please read our refund policy carefully before placing an order.

1. Bespoke and Commissioned Items

• 
  All custom, personalized, or commissioned items, including engraved or made-to-order jewelry, are tailored specifically for you.
  
• 
  Deposits for custom orders are non-refundable. Payment of a deposit confirms your acceptance of this policy.
  
• 
  Once full payment is made, your purchase is considered final.
  
• 
  Under EU and Irish consumer law, distance-sale return rights do not apply to personalized or bespoke goods.
  

2. Standard Products

• 
  Standard, non-custom items are eligible for review only if they arrive damaged or defective.
  
• 
  You must contact us within 7 days of receipt with photographic evidence.
  
• 
  If verified, we may offer:
  
  
  Repair of the defective product
  
  
   
  

3. Non-Refundable Circumstances

Refunds are not available for:

• 
  Custom, bespoke, or personalized jewelry
  
• 
  Deposits for commission works
  
• 
  Change of mind, incorrect sizing, or style preferences
  
• 
  Items damaged after delivery due to misuse, accidents, or improper care
  

4. Shipping Costs

• 
  Shipping charges are non-refundable.
  
• 
  Customers are responsible for return shipping unless the product is verified as damaged or defective.
  

5. Ordering Advice

• 
  We encourage all customers to review order details carefully before confirming payment.
  
• 
  Because bespoke items are handmade and unique, slight variations in appearance are normal and not considered defects.