Refund Policy – Dreoilin Jewellery Co

Effective Date: 19/12/2025

At Dreoilin Jewellery Co, we specialize in handcrafted, bespoke, and commissioned jewelry. Please read our refund policy carefully before placing an order.

1. Bespoke and Commissioned Items

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  All custom, personalized, or commissioned items, including engraved or made-to-order jewelry, are tailored specifically for you.
  
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  Deposits for custom orders are non-refundable. Payment of a deposit confirms your acceptance of this policy.
  
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  Once full payment is made, your purchase is considered final.
  
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  Under EU and Irish consumer law, distance-sale return rights do not apply to personalized or bespoke goods.
  

2. Standard Products

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  Standard, non-custom items are eligible for review only if they arrive damaged or defective.
  
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  You must contact us within 7 days of receipt with photographic evidence.
  
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  If verified, we may offer:
  
  
  Repair of the defective product
  
  
   
  

3. Non-Refundable Circumstances

Refunds are not available for:

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  Custom, bespoke, or personalized jewelry
  
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  Deposits for commission works
  
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  Change of mind, incorrect sizing, or style preferences
  
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  Items damaged after delivery due to misuse, accidents, or improper care
  

4. Shipping Costs

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  Shipping charges are non-refundable.
  
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  Customers are responsible for return shipping unless the product is verified as damaged or defective.
  

5. Ordering Advice

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  We encourage all customers to review order details carefully before confirming payment.
  
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  Because bespoke items are handmade and unique, slight variations in appearance are normal and not considered defects.